OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
82 ratings and 64 comments received in the last 90 days.
05 July 2024
The Purchase and the Delivery was excellent service.
Response from Prentice
Thank you for your positive feedback in our survey! We are delighted to hear about your positive experience with Courtney. Your satisfaction is our utmost priority. Managing Director, Joanne Houston
02 July 2024
MOST HELPFUL IN EVERY WAY. EXPLAINED EVERYTHING IN GREAT DETAIL. VERY PROFESSIONAL, WELCOMING AND FRIENDLY.
Response from Prentice
Thank you for completing the survey. I am delighted you had an enjoyable experience with us and we look forward to welcoming you in the future. Managing Director, Joanne Houston
01 July 2024
Mark McKelvey was so friendly and professional.You could feel his enthusiasm for the car.To be honest all the staff in the showroom were really nice.A very pleasant experience all round.
Response from Prentice
Delighted you had such a great experience on your recent visit with us, we really appreciate your kind words about Mark. Thank you for your continued support and we look forward to welcoming you again in the future. Joanne Houston, Managing Director
14 September 2024
Everything I asked for was addressed or planned for in the future
14 September 2024
Repair carried out quickly and efficiently with video of all the checks carried out. Again customer service,communication and quality was amazing.
11 September 2024
My car was only partially cleaned when valeting was done. The boot wasn't done and there was cleaning material left in the rear seat. My impression was that the person was interrupted
Response from Prentice
Thank you for your responses. Your feedback is much appreciated. Managing Director, Joanne Houston
08 September 2024
Great service fully informed the whole time car was in workshop
Response from Prentice
Thank you for sharing your experience with us and providing such positive feedback in our survey. We look forward to welcoming you back in the future. Managing Director, Joanne Houston
06 September 2024
My car was checked and issue solved and the complementary clean and wash is always appreciated
Response from Prentice
We really appreciate you taking the time to leave us your 5-star review and look forward to welcoming you back soon! Managing Director, Joanne Houston
04 September 2024
Please with the service
Response from Prentice
Thank you for taking the time to complete our survey, your feedback is very important to us. Managing Director, Joanne Houston
04 September 2024
Very good service!
Response from Prentice
We really appreciate you taking the time to leave us your 5-star review and look forward to welcoming you back soon! Managing Director, Joanne Houston
03 September 2024
Niall is just a credit to your team as he fully expains everything and nothing is too much bother, very knowledgeable and good at his job.
Response from Prentice
We really appreciate you taking the time to leave us your 5-star review. I am glad to hear your service was completed so efficiently and professionally with Niall. Managing Director, Joanne Houston
03 September 2024
Service was completed in due course and Niall kept in regular contact
Response from Prentice
Thank you for sharing your experience with us and providing such positive feedback in our survey. We look forward to welcoming you back in the future. Managing Director, Joanne Houston
29 August 2024
Excellent service at Prentice MINI Portadown. Staff are always exceptional in providing customer service and catering to our needs.
Response from Prentice
We are delighted to hear about your positive experience. Your satisfaction is our utmost priority. Managing Director, Joanne Houston
03 August 2024
A pleasure as always, nothing ever too difficult for Mark and keeps you up to date and explains everything.
Response from Prentice
Thank you so much for your time in completing our survey and providing such positive feedback. Managing Director, Joanne Houston