OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
50 ratings and 38 comments received in the last 90 days.
06 August 2025
Was kept up to date throughout the whole process from selecting car to delivery. Very satisfied with experience. Jonathan was welcoming and made the experience as simple as possible with clear communication and politeness.
Response from Prentice
Thank you for such a positive review! We truly appreciate your feedback and are thrilled to hear you had a great experience with all those involved. Your satisfaction is our utmost priority. We look forward to serving you again. Managing Director, Joanne Houston
05 August 2025
My Mini was handed over on the exact date given to me and everything was explained very well throughout the process.
Response from Prentice
Thank you so much for your wonderful review! We're so happy to hear that you had a great experience when purchasing your Mini. Wishing you many happy miles and smooth driving ahead! If you ever need anything, don't hesitate to reach out. Happy motoring! Managing Director, Joanne Houston
05 August 2025
Had no concerns. Very helpful
Response from Prentice
I am absolutely delighted you had such a great experience on your recent visit to us. We really appreciate your kind words. Thank you for your support and we look forward to doing business with you again in the future. Joanne Houston, Managing Director
01 August 2025
We was updated and Jonathan took the time to explain everything to us. It was straight forward and the staff are always so friendly.
Response from Prentice
Thank you so much for taking the time to leave a review! We're thrilled to hear about your experience and appreciate your feedback. Your support means a lot to us, and we're glad we could help you find the perfect car. If you need anything else or have further questions, don't hesitate to reach out. We look forward to serving you again in the future! Managing Director, Joanne Houston
26 July 2025
Friendly and informative service from Mark
Response from Prentice
Thank you so much for taking the time to leave a review! We're thrilled to hear about your experience and appreciate your feedback. Your support means a lot to us, and we're glad we could help you find the perfect car. If you need anything else or have further questions, don't hesitate to reach out. We look forward to serving you again in the future! Managing Director, Joanne Houston
20 August 2025
All work carried out to a high level and in a timely manner.
18 August 2025
The standard of service was excellent
15 August 2025
See above
11 August 2025
Very positive service experience- car was ready on time and price lower than quoted. Car was returned with a wash and clean and in pristine condition.
11 August 2025
Good communication and simple process to book in etc
10 August 2025
Explained the problem with our new used mini, which we had purchased privately, was listened to and it was solved. The service manager did a fantastic job. He was friendly, polite, helpful and in my opinion really good at his job.
09 August 2025
Delighted with service, Niall went over and above in sorting and communicating. If I was dealing with Prentice again I would use him as my first contact.
06 August 2025
Explained the service, pricing etc. Customer care excellent
Response from Prentice
We always aim to deliver a high level of customer service, and we are delighted you felt we achieved this on your recent visit with Prentice BMW. Thank you for the business. Managing Director, Joanne Houston
06 August 2025
Was kept up to date throughout the whole process from selecting car to delivery. Very satisfied with experience. Jonathan was welcoming and made the experience as simple as possible with clear communication and politeness.
Response from Prentice
Thank you for taking the time to complete our survey. Your feedback is very important to us. Your support means a lot to us, and we're glad Jonathon could help you find the perfect car. If you need anything else or have further questions, don't hesitate to reach out. We look forward to serving you again in the future! Managing Director, Joanne Houston
02 August 2025
I would have liked a written breakdown of checks made
Response from Prentice
Thank you for choosing Prentice Portadown and we look forward to doing business with you again soon. Managing Director, Joanne Houston.
22 August 2025
From start to handover Mark was brilliant